England's Stove Works 25-PDV Owner's Manual download pdf (Page 27)

IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING

CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.

ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR

DUE TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.

TROUBLE-SHOOTING GUIDE

WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER SOURCE

BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE PROBLEM CALL

YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.

Problem Cause Solution

1. Auger not turning 1. Loose set screw 1. Tighten setscrew on colla

2. Bad gear moto

2. Replace auger moto

3. Foreign matter in auge

3. Remove pellets and object

acuum sensor (Top Auger) 4. Check exhaust blowe

5. Carbon buildup in feed auger tube 5. Remove carbon by scraping

2. Smoke smell or dust in house 1. Improper exhaust connection 1. Check all connections for leaks,

especially the exhaust blower

connection; Seal with silicone,

hose clamp or aluminum tape

3. Room air blower not operating 1. Loose senso

1. Tighten connection on senso

2. High “ON” temperature 2.

djust temperature lowe

4. Exhaust blower not operating 1. Loose connection 1. Check connection at c/board

(E-1 on Control Board) 2. Bad blowe

2. Replace blowe

3. Bad vacuum senso

3. Replace vacuum senso

5. Lazy fire 1. Control board settings 1. Review board settings

2. Bad exhaust blowe

2. Replace blowe

3. Excessive pellet moisture 3. Keep pellets inside

4. Excessive ash 4. Remove baffles; Clean unit

5. Low quality pellets 5. Use premium pellets

6. Blown fuse (6 AMP) 1. Power surge 1. Replace fuse; use surge protecto

2. Exposed wire 2. Check for exposed or frayed wire

and loose connections

3. Electric motor shorting or bound up 3. Check motors and blowers for

obstructions or lock-up

7. High pellet consumption 1. Low quality pellets 1. Use premium fuel

2. Board out of adjustment 2. Check c/board settings

8. Squeaking noise 1. Build up in tube 1. Remove auger and clean

2. Improper auger alignment 2. Re-align auger

9. Pinging or rattling noise 1. Foreign material 1. Check blower for material

2. Loose set screw 2. Check impeller blower screw

10. Unit shuts down in 1. Loose heat senso

1. Check stove connection

20 to 30 minutes

(E-2 on Control Board)

2. Control board settings 2. Check settings; always start unit

on “5” to “9”setting

3. Failure to start (E-2) 3. Check igniter for buildup

11. Unit keeps shutting down

(“E” codes on control board)

1. Blocked flue (E-1) 1. Check for flue blockage (nests,

rodents, excess soot, etc.)

2. Blower failure (E-3) 2. Check combustion blower wires,

then call Technical Support.

3. Improper installation* (E-1) 3. Check for loose flue/pipe

connections. Also be sure to have

proper Outside Air hook-up.

*Improper installation may cause a back draft.

*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see #24 in Illustration 6).

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England's Stove Works 25-PDV Owner's Manual Page 27

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